FREQUENTLY ASKED QUESTIONS
Do you do web design with front-end development?
Yes. You’re welcome to submit a single request and we’ll get started on the details.
How does the design plan work?
Approve and download
Can I really submit unlimited requests?
Yes, we mean it. Please keep in mind that we value quality over quantity and that is why we have a limit of 2 simultaneous tasks. You can submit as many requests as you want, but by default they will be completed in a first in, first out order). Once a task is delivered and approved, we move on to the next one. If you have an urgent request, let us know and we’ll make sure to prioritize as much as possible.
Do I own the rights to the designs you create for me?
Of course. You'll receive the source files and get 100% ownership of everything we create for you. This is supposing that you own whatever material you send us to include in your design.
How long time does it take to complete each request?
We strive to complete everything as soon as possible and usually no more than 2-5 business days. The actual delivery time depends on the scope of the request itself, the number of revisions needed (and how fast you answer).
I already have some designs started. Can you pick them up and work from those?
Yes, supposing that source files are available (Sketch, AI, PSD, Figma and such).
How does the strategy plan work?
You get 25-50 dedicated hours a month for digital strategy (depending on your needs). You first get a free assessment and weekly meetings where we'll come up with an online marketing plan that we will execute. You'll be set up with useful marketing tools that do the heavy lifting and deliver results.
Can I get the design and strategy plan together?
Of course! Get your free assessment and just tick the "I'd also interested unlimited design requests!" box.
What are your payment terms?
We prefer wire transfers through invoices. You always pay for the month ahead.
Can I cancel whenever I want?
Of course, you can cancel effective immediately at any time. We’ll be sad to see you go, but we understand. We don’t refund money, but of course you can use the time you have left on your plan.
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